About Us: Join our growing, family-owned medical spa where we are dedicated to providing exceptional skincare experiences. We are seeking a dynamic and enthusiastic individual to be the face of our organization, creating a welcoming environment for patients and visitors while managing our brand's online presence. This role is pivotal in shaping the perception of our brand and contributing to a vibrant team culture.
Position Overview: As a Director of First Impressions and Social Media Manager, you will blend creative and interpersonal skills to ensure every interaction reflects our commitment to excellence. You will manage front desk operations and social media platforms, creating engaging content that aligns with our brand identity. Your role is crucial in delivering a lasting positive impression, enhancing client experiences, and driving business growth.
Schedule: 3 days per week. Tuesdays required, can discuss Saturdays. 8-9.5 hours per day: flexibility preferred. Perfect for someone needing a part-time job with some flexibility at a family-owned small business.
Compensation Structure: Hourly + Commission
Please note: If you are an esthetician and want to work as an esthetician, please do not apply as there is currently no room for growth as an esthetician in this position.
To Apply: If you have no experience in a relevant field, a cover letter with a few sentences on why you are qualified and why you are interested in this position is REQUIRED to be considered.
Key Responsibilities:
Front Desk Duties:
- Greet and assist clients with a warm and professional demeanor, ensuring a positive first impression.
- Manage incoming communications, including phone calls, emails, and in-person inquiries.
- Efficiently handle patient check-in and check-out processes with accuracy.
- Maintain the reception area and spa boutique for beautiful presentation and profitability.
- Assist with merchandising, inventory management, and organizational tasks.
- Displays masterful knowledge of spa experiences, menu, and skincare products
- Able to maneuver through the software program, MindBody Online, quickly and effectively. Training will be provided, but must be computer-literate.
- Assist in all aspects of administrative patient care, including scanning and uploading documents, taking photos, and professional patient communication.
Social Media Management:
- Develop, implement, and manage our social media strategy to increase online presence.
- Create engaging content for Instagram, Facebook, Google Business, and other platforms.
- Coordinate content creation for blogs, newsletters, and promotional materials.
- Utilize graphic design skills for marketing projects; experience with Adobe Creative Suite and Canva preferred.
- Capture high-quality photography and videography for marketing materials and social media posts.
Marketing & Patient Engagement:
- Promote spa services and gift cards.
- Foster strong relationships with patients and prospective patients through effective relationship management strategies.
Desired Qualifications:
- Experience in front-line patient service (spa/beauty, hospitality or high-end retail highly desired).
- Proven experience in graphic design, social media marketing, or related fields.
- Strong skills in content creation and video editing; familiarity with SEO best practices.
- Excellent communication skills with a focus on customer service.
- Computer literacy; experience with MindBody Online is a plus.
- Professional image with a gracious, warm personality.
Behavioral Characteristics:
- Cheerful, upbeat personality; problem solver; trustworthy and responsible.
- Team player who enjoys interaction with co-workers but can work independently.
- High energy with excellent time management skills; self-motivated "Go-Getter" attitude.
Additional Information:
- Flexible schedule required; additional paid training provided.
- Equipment used includes phone systems, computer software (Livebox, Canva), credit card machines, and photography equipment.
Join us as the Director of First Impressions and Social Media Management where your creativity and passion will help us connect with our audience like never before. If you are passionate about creating positive experiences and have the skills we are looking for, we encourage you to apply!
Job Type: Part-time
Pay: $18.00 - $22.00 per hour
Expected hours: 27 – 30 per week
Education:
- High school or equivalent (Required)
Experience:
- Social media management: 1 year (Required)
- Social media marketing: 1 year (Required)
- Phone etiquette: 1 year (Required)
- Customer service: 1 year (Required)
Language:
Ability to Commute:
- New York, NY 10075 (Required)
Ability to Relocate:
- New York, NY 10075: Relocate before starting work (Required)
Work Location: In person
